Sign-In Help
If sign-in did not finish, your access has not been confirmed. The sign-in link may have expired, verification may be incomplete, or your account may need access setup.
- Hires and employees: Ask your HR Admin to check the email on your employee record and confirm your access. If your login is not linked, they can use Grant Access, or Update Role if access was already saved, with the intended role selected.
- Consultants: Ask your pilot contact to have a platform administrator confirm your consultant sign-in setup and client assignments. An employee Grant Access action does not set up consultant access.
- After your administrator confirms setup is complete, sign out and sign in again with that same email. Complete multi-factor authentication (MFA) if prompted.
- If an old Cloudflare Access tab still says access_denied or “User is not provisioned for a MonsteraHR tenant”, close it and open the pilot link your administrator shared in a new tab. An old deny page does not confirm your current access.
Still blocked after a fresh sign-in? Tell your HR Admin or pilot contact which screen you reached and when. They can ask the Tech Founder to check access setup. If MFA is blocked, ask for help recovering your verification method.
Cloudflare Access approval and MonsteraHR app access are separate. If Cloudflare blocks the pilot link before this page opens, your HR Admin or pilot contact needs to ask the Tech Founder to check pilot access.